Return and exchange policy

Return & Exchange Policy

At Sainora Wear, every product goes through careful quality checks before dispatch to ensure you receive the best experience. We make every effort to avoid defective, damaged, or incorrect products being shipped.

However, if you receive a defective or damaged product, customers must record an uncut opening video while opening the package. The opening video is mandatory for any return, exchange, or refund request.

To be eligible for a return or exchange:

• The request must be initiated within 48 hours of delivery.
• An uncut parcel opening video must be shared via email to: [yourmail@gmail.com]
• The product must be unused, unwashed, unworn, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The product should be neatly folded and returned without any damage caused after delivery.

Customers are required to ship the product back to our warehouse address provided by our support team.

Once the returned product is received and successfully inspected by our team, the refund will be processed within 5–7 working days. The refund amount will be credited to the original payment method or bank account used during purchase.

Please note that returns or refunds will not be accepted without the mandatory uncut opening video.